ABOUT PFA

The minimum enrollment fees starts at Rs.5, 000, the maximum being Rs. 1, 00,000.

No, the enrollment fee will not be refunded. However, in case of pre-closure or failed payment, the enrollment fee will be deducted from the total amount.

The accumulated amount can be spent on cart value and not just a single piece of jewellery. If the jewellery selected is higher than the accumulated amount, the customer will need to pay the excess in order to make the purchase. In case the product value is lower the amount cannot be redeemed. The cart value needs to be either equivalent or higher.

Yes current offers and voucher if any can be clubbed at the time of purchase.

For 6 month schemes purchase must be made in the 7th month, i.e. after the completion of 180 days from the day of enrollment. For 9 months plan purchase must be made in the 10th month, i.e. after the completion of 270 days from the day of enrollment. In case of 11 month schemes purchase must be made in the 12th month, i.e. after the completion of 330 days from the day of enrollment

No, the gold rate will not be fixed at the time of purchase, the gold rate on the day of purchase will be applied.

In case of a pre-closure, the amount accumulated till that day can be used to purchase jewellery or will be returned to the customer in the form of a voucher, the purchase will have to then be made as per the time limit stated in the voucher. The enrollment fees will be deducted in such a case. The customer will not be liable to receive a bonus either.

Yes, you will be receiving a notification on email and SMS after each payment made, from CG PFA apart from the notifications you may receive from the bank.

No, you will have to select the jewellery before making the purchase after the completion of your scheme.

As there is a lock in period of 6 months, you cannot opt out of the scheme before the completion of 6 months.You can opt out of an 11 month scheme after the completion of 6 months, but you cannot opt in for an 11 month scheme if you have enrolled for a 6 month scheme.

Your accumulated amount will reflect in your account that you will have to create with CG PFA before enrolling. You will be getting an option on the payment page to select the same from the payment options before completing a purchase where you can redeem the amount.

Yes, it is mandatory to use the entire balance for your purchase. However, you have the option to use it for your cart value and not necessarily on one product alone. The cart value should be equivalent or higher than the redeemable amount.

In case of a failed payment where the amount has been deducted from your bank account but has not reached us, you would have to reach out to us at support@citygoldgroups.com or whtsapp the same @ 9104 805 805 and report the issue.